Technical Service Help Line
Option 1:
Option 2:
*When electing to return the garage door operator for warranty repairs, all costs incurred in the return will be paid for by the purchaser. If the product is faulty, all defective parts will be replaced at no charge to the purchaser.
Guardian Dealers: Please contact your Guardian representative for Warranty Claim Forms and initiate your claim through your Guardian rep. Any return must be accompanied with a Return Goods Authorization Number. Please contact your rep or call(562) 948-1816 for the RGA# or any other warranty advice.
In-Warranty Products & Parts
Professional dealer technical support for Guardian products is available by calling 1-972-889-9910. In the event Guardian technical service cannot resolve a product issue, Guardian will accept the return of a Guardian branded defective product that is still under warranty.
To initiate a warranty return, a Returned Goods Authorization (RGA) must be obtained by calling 562-948-1816 x205 or by sending an email to orders@adhguardian.com. The following information must be provided:
A Guardian issued RGA document, must accompany the returned product. The RGA number must be written on the carton(s) in which returned product is shipped. All items must be returned in their original packaging or similar packaging to prevent damage in shipping and freight prepaid to the Guardian return center indicated on the RGA. Returns received without proper authorization may be refused. Guardian will not be responsible for any items returned without proper authorization or identification.
Guardian will inspect the return goods, notify customer of disposition and issue appropriate credit. Guardian reserves the right to repair the returned products received or replace with new or reconditioned product. Repaired or replaced items will be returned to customer freight prepaid.
Small parcel returns (returns of less than 75 lbs.)
Customers must contact Guardian Tech Service Department and a return shipping label will be provided. An RGA will be included via email with link to the return shipping label.
Large parcel returns
The Returned Goods Authorization (RGA) obtained by calling 1-562-948-1816 x204 or by sending an email to orders@adhguardian.com will include a shipping recommendation. The customer can elect to contract a carrier for the return or have a Guardian contracted carrier pick up warranty return items for return to the designated Guardian return facility. Freight costs will be deducted from the Customer’s total credit due. Credit will not be issued for any out-of-warranty and non-defective products. Return goods shipped collect to Guardian will be refused and returned to the Customer at their expense.
Out-of-Warranty Products & Parts
Credit or replacement will not be issued for out-of-warranty product or replacement parts. Out-of-warranty products will not be authorized for return.
Returns due to Shipping Errors
If a shipping error is made, the Customer must notify Guardian within five (5) business days of product receipt. If applicable, a Returned Goods Authorization (RGA) with return instructions will be issued and a replacement shipment created. Guardian will assume all costs and risks for the product being returned due to errors attributable solely to Guardian.
Non-Defective Returns
Non-defective returns will not be accepted, unless the return is due to a shipping error.
Garage Door Operators
Manufacturer hereby warrants:
Garage Door Operators
Manufacturer hereby warrants to the original purchaser and for the original residence in which this product was installed.
Garage Door Operators
Manufacturer hereby warrants to the original purchaser and for the original residence in which this product was installed.
Guardian Access & Door Hardware stands at the forefront of the garage door industry, offering a diverse array of technologically advanced garage door operators, radio controls, components, and garage door hardware. As a leading B2B distributor of garage door openers, our products boast cutting-edge features such as remote access control, sensor integration, Wi-Fi capabilities, and robust security protocols. Whether it’s heavy-duty commercial applications or residential upgrades, our innovative solutions ensure optimal performance and longevity in every operation. Partner with Guardian Access & Door Hardware to experience unparalleled quality and innovation in the garage door industry.
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